Welcome to Essential Retail! These Terms and Conditions govern your use of our website and any related services provided by The Essential Retail Group. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these Terms and Conditions, please do not use our website.

General

1.1. The website, its content, and any related services are provided for informational purposes only. The information contained on the website is subject to change without prior notice.

1.2. You must be at least 18 years old to use our website and place orders for our products. By using our website, you confirm that you are of legal age to enter into binding agreements.

Product Information

2.1. We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, availability, and other relevant details. However, we do not warrant that the information on our website is error-free, complete, or current.

2.2. The images of our products on the website are for illustrative purposes only. Actual products may vary slightly in appearance.

Orders and Payment

3.1. Placing an order through our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.

3.2. The prices of our products are indicated on the website and are subject to change without notice. All prices are in GBP and do not include applicable taxes or shipping fees.

3.3. Payment for orders must be made through the provided payment methods on our website. By providing your payment information, you represent and warrant that you are authorised to use the designated payment method.

Shipping and Delivery

4.1. We will make reasonable efforts to process and ship your order in a timely manner. However, we cannot guarantee specific delivery dates and are not responsible for any delays or damages caused by shipping carriers or unforeseen circumstances.

4.2. Shipping costs, if applicable, will be indicated during the checkout process. Any additional taxes, customs duties, or import fees imposed by your country are your responsibility.

Returns and Refunds

5.1. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date of delivery, provided that the product is unused, in its original condition, and accompanied by the original proof of purchase.

5.2. To initiate a return or exchange, please contact our customer support team mailto:sales@ergroup.com Return shipping costs are generally the responsibility of the customer unless otherwise specified.

5.3. Refunds will be issued in the original form of payment within a reasonable time after receiving the returned product. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

Intellectual Property

6.1. All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Essential Retail LTD or its licensors and is protected by intellectual property laws. You may not reproduce, modify, distribute, or exploit any part of the website without our prior written consent.

Limitation of Liability

7.1. To the extent permitted by law, Essential Retail LTD shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website or the purchase and use of our products.

Governing Law and Jurisdiction

8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or relating to these Terms and Conditions shall be exclusively subject to the jurisdiction of the courts of the United Kingdom.

Modifications

9.1. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms and Conditions periodically for any updates.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at sales@essentialretailgroup.com